Instead of being in the office filing reports or ordering parts, service reps can spend their time with customers, fixing problems and reducing the number of repeat calls. By combining MC35 mobile computers powered by x10DATA with Microsoft Dynamics CRM, field technicians can track service requests and manage support issues from contact through resolution, delivering consistent, efficient service that helps ensure customer satisfaction - all without calling the office.

Whatever you can do from your PC, you can do from the palm of your hand using x10DATA's consistent, intuitive 10-command navigation and your thumb.

Technicians working in the field can log, receive, and follow service calls, as well as access critical customer data in real time.

Field technicians have access to critical data, including customer names and addresses, open service calls by technician, customer history, installed equipment and serial numbers, service contract information, inventory items and prices, and truck stock inventory.

Run in online more for real-time access to data, or in offline mode and synchronized later, depending upon your preferences or wireless signal limitations

Online expense forms allow technicians to track and log expenses, helping reduce redundant data entry and paperwork and expedite accounting processes.

Customers can sign off completed work orders electronically, helping reduce paperwork.

Easily assign work orders to a technician who may already be in a specific geographic area. That technician has the ability to accept, reject or reassign the work order based on availability.